Shipping policy

Shipping & Delivery

Processing

Every order is processed and prepared for shipping as quickly as we can. You'll get an email the moment it leaves the warehouse.

Shipping cost

Shipping is free, with no minimum order.

Where we ship

We deliver across Canada.

Tracking

As soon as your order leaves our warehouse you'll receive a tracking number by email, so you can follow your parcel the whole way.

Delivery times

Delivery times vary depending on your destination and on customs processing. Deliveries to remote and northern communities, including Yukon, the Northwest Territories, Nunavut and rural routes, take longer than deliveries to major cities.

Your tracking number is the most accurate picture of where your parcel is at any moment.

Shipping from abroad

Our products ship directly from our partner warehouse. This lets us skip expensive middlemen and keep our prices honest. It's also the reason international transit adds some time to delivery.

Customs, duties and import charges

Packages entering Canada may be assessed import duties and taxes by the Canada Border Services Agency. Carriers may also charge a brokerage or handling fee for clearing customs on your behalf.

DDP: "All duties, taxes and brokerage fees are included in the price you pay at checkout. Nothing further will be charged to you on delivery."


Delays

Holidays, customs inspections, winter weather and other exceptional circumstances can delay delivery. If your order is taking significantly longer than expected, email us at byvalderinfo@gmail.com and we'll look into it for you.

Incorrect addresses

Please double-check your delivery address before confirming your order, including the postal code and unit or apartment number. We can't take responsibility for parcels that can't be delivered because of an incomplete or incorrect address.

If a parcel is returned to us as undeliverable for that reason, we'll contact you to arrange reshipping at your cost.

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